Terms and Conditions
Shipping Rules and Restrictions
Orders must be received by 3 pm EST to be processed the same business day. All orders received after 3 pm EST will process the following business day. Business days are Mondays-Fridays, excluding federal holidays within the United States.
Please note that we do not send out partial orders. If an item you ordered is on backorder, you will receive an email promptly outlining which item(s) are on backorder and offer substitution options. You may also choose to have your order held until fresh inventory arrives so your order may ship complete. If you receive your package and it does not contain all the products you ordered, please contact us immediately so we may investigate which items are missing.
Lost or stolen shipments
We are not responsible for lost or stolen items delivered in accordance with the delivery information you provided when placing the order.
If your order is being delivered to an office building, apartment complex, or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may deliver to mailroom employees, receptionists, and similar administrative personnel. Upon acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order.
Shipping to Multiple Addresses
If you wish to have your order shipped to multiple locations, please contact one of our friendly customer service agents via phone. Shipping to multiple locations will incur additional shipping charges.
Incorrect Shipping Information
NoxxFusion, Inc.® is not responsible for lost orders due to incorrect shipping information. It is your responsibility to provide the most accurate up-to-date e-mail, billing, and shipping information. Please enter your address information in the appropriate boxes and double-check for typos and other errors. Orders which are re-routed to a different address (for any reason) may incur additional shipping charges.
Time to receive your order
Unless otherwise mentioned in the item description, items usually ship from our warehouse within 24 to 48 hours from the time of placing your order. Your tracking number will be entered into our online Tracking System before every order is shipped. All DELIVERY SERVICES tracking information is accessible through your member area using the My Account Login.
Real-Time DELIVERY SERVICES and USPS Rates Shipping for Continental U.S. Orders
Real-time DELIVERY SERVICES and USPS rates will be calculated and applied to your order during your checkout. The DELIVERY SERVICES and USPS Real-Time calculator can calculate any shipping rate based on zip code and address. If the shipping cost is not calculated by the system, we will send you an email to inform you of your costs before charging you so that you may consent to them before proceeding. Additional transit times of 2 to 5 business days may apply to packages sent to remote (6 days) and (7 days) zoned six regions.
Shipping Bulk Pallet Orders
Shipping Bulk Pallet Orders Orders of 25 cases or more are available for shipping via Freight-Trucking Shipping. Alternate trucking options are also available. Delivery arrangements will be made when the carrier contacts you at the appropriate phone numbers you provided on your order form. More information about our Bulk-Pallet Shipping prices and policies are located on our Wholesale page.
If you are a company interested in purchasing volume discount products we can help. Simply email us at [email protected]. Your Company name, Company address, and Tax ID information is required for a Noxx Caribbean Taste.® Commercial Accounts. You will receive commercial discount pricing on our entire inventory of the best international blends of sauces, seasonings, marinades, canned fruits, canned vegetables, and juices, and save even more with our overstock specials and monthly promotions. Upon application submission, typically within 48 hours, you will be contacted by one of our commercial account representatives. Our processing time for commercial orders of any size is within 4-6 weeks. The minimum order requirements on commercial accounts are 25 cases.
SECURITY AND PRIVACY
Service: Service is the www.noxxcaribbeantaste.com operated by Noxx Caribbean Taste. Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
TYPES OF DATA COLLECTED
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
-First name and last name
-Address, State, Province, ZIP/Postal code, City
-Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking & Cookies Data
Examples of Cookies we use:
We use Session Cookies to operate our Service.
We use Preference Cookies to remember your preferences and various settings.
We use Security Cookies for security purposes.
Use of Data
Noxx Caribbean Taste. uses the collected data for various purposes:
- To provide and maintain our service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
Noxx Caribbean Taste , may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes To comply with the law
Retention of Data
Noxx Caribbean Taste, will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
Disclosure Of Data
DISCLOSURE FOR LAW ENFORCEMENT
Under certain circumstances, Noxx Caribbean Taste, may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Noxx Caribbean Taste, may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Noxx Caribbean Taste.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Noxx Caribbean Taste, aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
-The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Noxx Caribbean Taste, relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Sage Pay Their policies can be viewed at https://www.sagepay.co.uk/policies
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: [email protected]
By visiting this page on our website: https://www.noxxcaribbeantaste.com
By phone number: 1 800 699 4917
NCT: 100% Refund Guarantee
We want you to enjoy our products and so we offer a 100% Guarantee on everything you buy from us. We will ONLY refund after you submit proof of purchase and the products are received and checked by us for any damages or tampering. This does NOT include postage. All returns must be made within 7-10 days from the date of purchase. Where goods received are not faulty nor the incorrect ones ordered but you have changed your mind and want to return the goods to us. We will charge a restocking fee of 25% of the value of the item (s).